When you have a concern about your rights, services or treatment, you may:
- Discuss your complaint with an agency staff member you feel comfortable with in an attempt to resolve the issue.
- File a written grievance.
- Contact other advocates for assistance as listed in the Client Right's policy.
- A grievance can be filed by the individual receiving mental health services, by an agency on behalf of the individual or by another person such as a friend or family member.
When you file a grievance, the agency should not make you feel bad, punish you, threaten you, keep you from filing a grievance, take away any of your services or take away any of your rights. If you are not satisfied with the answer to your grievance, you can appeal.
If you have any questions about this notice, please contact:
Ellen Harvey, Client Rights Officer at 513-860-8385.